Wednesday, September 16, 2009 Review

I tried to book a Ticket online from Singapore to Colombo, Sri Lanka and I searched several online sites to check for cheapest price. A few sites from UK would not allow me to use my Singapore Credit Cards, and the next lowest price was

I've tried booking the same flight from but since it was $4 more expensive for the same flight, I decided to go with

Initially I got this shocking message, which I thought the flight will be confirmed the next day, however it was not true.

Dear Mr xxxx xxxx xxxx,

Thank you for booking with

Regret we are unable to confirm your booking instantly as airline is currently experiencing heavy load on their system. Your booking has been well received but is now subject to seat availability and confirmation by our customer service office within the next 24 to 48 working hours. We apologise for the inconvenience caused.

Your booking details are as follows:

If the booking summary is not viewable in your email, please click Here.


ADULT Ticket No:


Title Mr
First Name: xxxx xxxxxxxx xxxx Passport: ExxxxxxxxB
Last Name: xxxx Passport Expiry: xx Aug 2012
Flight Itinerary
DepartureFlightDeparture Arrival Class Total Travel Time
UL312 16:30hrs, 18/09/2009
Singapore Changi Apt
17:35hrs, 18/09/2009
Colombo Bandaranaike Apt
Economy3hrs 35mins
ReturnFlightDeparture Arrival Class Total Travel Time
UL312 07:25hrs, 18/10/2009
Colombo Bandaranaike Apt
15:25hrs, 18/10/2009
Singapore Changi Apt
Economy5hrs 30mins
Note: includes 1 technical stop at Kuala Lumpur International Airport
Remarks: E-Ticket will be issued.
Contact Details

Name: Mr xxxx xxxx xxxx xxxx
Price (Charged)
  1 x Adult (@SGD 285.00 per pax) SGD 285.00
  1 x Adult Taxes & Surcharges (@SGD 47.00 per pax) SGD 47.00
  Service Fee SGD 40.00
Total Amount SGD 372.00

 Payment Mode : Online
Credit Card Details
Credit Card Type None
Cardholder's Name
Credit Card Number XXXX XXXX XXXX

Kindly be informed of the following:

Conditions, Rules & Restrictions:
Prices are not guaranteed until payment in full is received and your ticket(s) is issued. Ticket refunds, re-issues, and changes (where permitted by the airline) may incur airline and AsiaTravel penalties. If your trip involves any international destinations it is your responsibility to ensure that you have the relevant visa(s) and travel with a passport with validity of at least 6 months. Flight times may change at the discretion of the airline. It is important to reconfirm your flight departure times and terminal with the airline at least 24 hours before departure.

Passengers are responsible to check the accuracy of the information on their travel vouchers. Any discrepancy between a travel or hotel voucher and your Original Booking Requirement must be reported by sending an email to or visiting our Customer Service Center within 2 days of receipt of the relevant travel or hotel voucher.

Yours Sincerely, Holdings Ltd
Tel: +65-68874347
Fax: +65-68875489 +65-62351416
Working Hours :
Mon to Fri - 9:00 AM to 6:00 PM (GMT: +08:00)
Sat to Sun - 9:00 AM to 1:00 PM (GMT: +08:00)

Please delete this mail if you are not the intended recipient.
We are transmitting this electronic mail message at the request of the intended recipient. If you are not the intended recipient, any use, disclosure, recording or copying of any information contained herein is unauthorised. 

The next day, after I went to get some last minute shopping done, I got this email the next day.

Dear xxxx xxxx xxxx,

Thank you for booking with

We saw an attempt on your end to book a flight with departing from
Singapore to Colombo on 18 Sep but booking was disrupted as seats were taken up before you finalize your booking.

Kindly re-book at

Once again thank you for using and we look forward to be of service to you always.

Thank you.

Yours Sincerely, Holdings Ltd
Tel: +65-68874347
Fax: +65-68875489 / +65-62351416
Working Hours : Mon to Fri - 9:00 AM to 6:00 PM (GMT: +8:00)
Sat to Sun - 9:00 AM to 1:00 PM (GMT: +8:00)

Please delete this mail if you are not the intended recipient.

We are transmitting this electronic mail message at the request of the intended
recipient. If you are not the intended recipient, any use, disclosure,
recording or copying of any information contained herein is unauthorised.
So my flight was cancelled just 2 days before flying off, and I did not even receive a phone call to let me know the booking failed? I am really really disappointed in the service and all the other available flights are double the price.

Well I booked on and I managed to get tickets to arrive 2 days later, not so bad considering that I still have half a day to settle in.

I am not going to use anymore and if you are reading this, I would suggest you pay $4 more to use and trust me, instant confirmation is defiitely worth it.



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Eggs Benedict said...

This happened to me too.. im never booking with again either.

Zephyrin_Dredein said...

Just got a similar incident. The webpage could not load finish during the confirmation page. There was no confirmation email or SMS sent to the mobile phone. Ended up booking more than once. It seems their booking system seems to lag or under heavy traffic and will result in lotsa misunderstanding.

Leslie Lim said...

I just wanna say thank you for sharing the content and wish you all the best for your website and your whole team.


Naalea said...

Thanks for sharing your bad experience with Asiatravel. I also will never use that platform again. Somebody should put this company on a black list for e-commerce. They charge your credit card without permission. I tried to book a hotel, but the booking system from Asiatravel had technical problems and I got a message "sorry our booking system doesn't work - try it again later". I had to book the hotel room on the same day, so I decided to use another platform. 2 days later, when I arrived at the Manila Airport Hotel, they had 2 bookings - one from Asiatravel and one from the other platform. I told them, that the Asiatravel booking isn't valid. I checked my emails in the room and found an email from Asiatravel. They excused their technical problems and told me, that they charged my credit card. That was 2 days later and without my permission. I wrote them an email and described the situation, but got no answer. I thought everything is fine, but after my journey I got my credit card bill and saw that Asiatravel had charged me the money. Since October I am in contact with Asiatravel, but they don't really care about the situation. I just can warn everybody from using this platform. It was a really expensive stay at the Airport Hotel Manila - I paid twice. I talked to a lawyer and he told me, that this is illegal. My money is gone ...the only thing I can do is, to share this bad experience and warn everybody.